Privacy Policy

At Erik Siegmund Counselling, we are committed to protecting your privacy and personal data. This privacy policy outlines how we collect, use, disclose, and protect your information in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, as well as global regulations like the General Data Protection Regulation (GDPR) for EU residents. Please read this policy carefully to understand how we treat your personal information.

1. Information We Collect

We collect personal information that is necessary for providing counseling services and ensuring the best possible care for our clients. This information may include, but is not limited to:
 

• Personal Identification Information: Name, email address, phone number, and location (e.g., city or country).

• Demographic Information: Age, gender, occupation, and other personal details.

• Health and Counseling Data: Information relevant to your counseling needs, including details shared during sessions and related communications.

• Online Behavior and Usage: Information collected automatically when using our website, such as cookies, IP addresses, and usage analytics.
   

2. How We Use Your Information

Your information is used exclusively for the following purposes:
 

• To provide and deliver remote services.

• To send you important updates about your sessions and services.

• To improve our website, content, and services based on your feedback and usage.

• To comply with legal and regulatory requirements.
   

3. Payment Processing

We use third-party payment processors to handle payments for our services. These providers are responsible for securely processing your credit card and payment information. We do not store any credit card or financial details on our systems. For more information on how payment data is handled, please refer to the privacy policies of the relevant payment processor.
 

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:
 

• Encrypted communication channels for online sessions.

• Secure data storage on password-protected systems.
   

5. Sharing Your Information

We respect your privacy and do not share your personal information with third parties except in the following cases:
 

• Service Providers: We may use third-party providers (such as payment processors) who assist in delivering services. These providers are contractually bound to maintain the confidentiality of your data.

• Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation, or in cases of suspected abuse or other legal matters.

• With Your Consent: We may share your information if you explicitly consent to its disclosure.

6. International Data Transfers

Given the global nature of our services, your data may be stored and processed in countries outside of your jurisdiction. For example, our web hosting provider (Wix) and payment processors may be located in the United States or other countries. We will take all necessary steps to ensure your data is treated securely and in accordance with this privacy policy.
 

7. Wix and Your Information

Our website is hosted and operated on the Wix platform. Wix may collect personal information and analytics data via cookies or other tracking technologies as part of their service. Wix provides certain data security measures such as SSL encryption to protect data during transmission.

For more details on how Wix handles your data, you can review their Privacy Policy. Please note that while Wix handles technical aspects of our website, we are responsible for the personal data you provide directly to us during your counseling services.
 

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:
 

• Access: You can request access to the personal information we hold about you.

• Correction: You can request correction of any inaccuracies in your personal data.

• Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.

• Withdraw Consent: You can withdraw consent for certain data processing activities, though this may impact the services we can offer.

• Opt-out: You can opt-out of receiving promotional emails or other marketing communications from us by following the unsubscribe instructions in such communications.
   

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.
 

9. Retention of Data
 

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, we will securely dispose of your data.

10. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience and analyze usage patterns. You can adjust your browser settings to control cookies or opt out of tracking, but this may affect your ability to use certain website features.
 

11. Changes to This Privacy Policy
 

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.

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